Shipping & Returns

Everthing you need to know about shipping rates and sending an item back

Covid-19 info
Due to the worldwide Covid-19 pandemic delivery of your order could take longer than normal, depending on the circumstances in your country. We ship on time but we have no control over what happens during transit.


Postal services we use
Our shop is located in the Netherlands and we ship worldwide. We use PostNL International Signature for Delivery or DHL Standard to send your parcel with. If both services are available for your country you can choose your preferred shipping method during checkout. We strongly recommend PostNL International Signature for Delivery because it is the safest and fastest option. It includes track & trace with insurance and a signature for delivery is required. Compensation is possible in case of loss or damage. DHL Standard is a basic service and comes with track & trace only, that means we can't do anything for you if the goods are lost or damaged during transit, in that situation a compensation is never possible. DHL shipments generally take a little longer to arrive compared to PostNL delivery times. 

Shipping cost calculation
Postage is always based upon the weight of the parcel and the country of destination. During the ordering process the shop checkout will automatically calculate shipping and add it to the total amount. We only charge actual shipping cost, there are no hidden fees for handling or packing materials. 


Shipping rates specified per postal service

PostNL International Signature for Delivery
PostNL uses 3 international tariff zones; EUR 1 and EUR 2 for European countries and World. Zone World is for all other destinations outside Europe (meaning not listed as EUR 1 or EUR 2). For example Australia, Brazil, Canada, China, Israel, Japan, New Zealand, Russian Federation, Saudi Arabia, South Africa, United States and so on. Find your destination zone here. If you are resident in the Netherlands domestic tariff applies. Track your PostNL parcel here

 PostNL International Signature for Delivery
  • Signature for delivery
  • Proof of posting - Track & Trace
  • Compensation in case of loss or damage
  • Shipping rates in US Dollar:

0 - 2 kg
2 - 5 kg
5 - 10 kg
10 - 20 kg
20 - 23 kg
EUR 1
18,50
26,00
32,50
43,00
56,00
EUR 2
25,00
32,50
40,00 50,00
68,00
World
38,00
58,50 102 175
-







0 - 10 kg
10 - 23 kg



NL 10,75
18,00









DHL Standard Worldwide

We only offer DHL Standard shipping for destinations with track & trace included. We do not send to destinations without tracking. If your country is not listed in the overview below then DHL is not available for you and PostNL will be the only shipping option. If you are resident in the Netherlands domestic tariff applies. Track your DHL parcel here.

 DHL Standard Worldwide

  • Basic Track & Trace
  • NO compensation in case of loss or damage
  • Shipping rates in US Dollar:

EUR 1 (Western Europe):


Austria, Denmark, France (incl. Corsica), Germany, Italy and Sweden:

0 - 2 kg
2 - 5 kg
5 - 10 kg
10 - 20 kg
12,00 22,50
28,50
39.50




Finland, Ireland, Poland and Portugal:

0 - 2 kg
2 - 5 kg
5 - 10 kg
10 - 20 kg
14,50
22,50
28,50
39,50






0 - 2 kg
2 - 5 kg
5 - 10 kg
10 - 20 kg
Belgium
10,75
14,50
16,75
20,25
Luxembourg
12,00
22,50
28,50
35,50
Spain
12,00
14,00
19,00 26,00
United Kingdom
12,00 18,00 23,75 31,00






0 - 10 kg
10 - 20 kg


Netherlands
7,00 10,50






EUR 2 (Rest of Europe):


Belarus, Bosnia and Herzegovina, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Moldova, Norway, Slovakia, Slovenia, Switzerland and Turkey:

0 - 2 kg
2 - 5 kg
5 - 10 kg
10 - 20 kg
19,00
27,50
35,50
46,00




World 3:


American Samoa, Argentina, Australia, Azerbaijan, Barbados, Brazil, Cambodia, Canada, China, Cook Islands, Costa Rica, Ecuador, El Salvador, Hong Kong, India, Israel, Japan, Korea (South), Macao, Malaysia, Mauritius, Mongolia, Morocco, New Zealand, Russian Federation, Singapore and Tunisia:

0 - 2 kg
2 - 5 kg
5 - 10 kg
10 - 20 kg
29,00
40,50 66,50 122




United States:

0 - 2 kg2 - 5 kg5 -10 kg10 - 20 kg
31,0048,7586,50167





Any questions about shipping or delivery times? Contact us or send a message to info@poppentopper.com



Returns

14 Days return period
You have a cancellation period of 14 calendar days after receiving the order. You have the right to return products within this period without giving reasons. 

Send something back
The item must be sent back in the same condition as it was in when it left the Poppentopper shop. Sending an item back is your own responsibility and postage is fully at your expense. Keep the track & trace information of your shipment in your administration until you get a confirmation from poppentopper.com that your return has been received and processed. Please note that it can take some time for the return to reach us.

Return instructions:
When possible repack the merchandise in its original packaging. If you don't have the original packaging then use a sturdy box with enough protective filling material to prevent damage during transport. Enclose a copy of the original invoice or packing slip in the box, indicating which item you are returning. You should at least mention your order number. A written explanation of why the merchandise is being returned is not obligatory but we appreciate a personal note, especially when it helps to improve our service.

Return address:

poppentopper.com
Goudsbloemstraat 74B
1015JR Amsterdam
The Netherlands

Refunds
Once we receive your return we will process it in 1-3 business days. We will pay you back in the same way you paid for the items. When you send the entire order back we will refund the cost of the goods plus the initial cost of shipping the goods to you. In case of returning partial orders we only refund the cost of the goods. You always pay postage for the return, this will not be refunded.

Damaged, incorrect or missing items
Items damaged during shipping or something else you believe is wrong? Let us know immediately. Do not send anything without contacting us first and wait for instructions. In some cases a picture may be required.