Frequently Asked Questions

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faq

Covid-19 info
Due to the worldwide Covid-19 pandemic delivery of your order could take longer than normal, depending on the circumstances in your country. We ship on time but we have no control over what happens during transit.


About Orders

Can I place an order by email or otherwise?
Using our website is the easiest and safest way but you can let us know what you are looking for by email or contact form. You can also leave a message on our FaceBook page. We will create the order for you with the personal information you provide us with. Phone, WhatsApp, Skype or any other communication services are not available.
Why can't I order more than one piece of the same item?
Can I add another item to my current order?
I have just placed an order, can I still change it?
Will I always get a free gift with my order?
Can I cancel my order?
How do I know that you got my order?
I did not receive a confirmation email?

About your Account
Do I need an account to place an order online?
I forgot my password, what now?
My personal information is incorrect, what can I do?
I no longer need my account, can I remove it?

About Payment
I want to buy one or more items but can I pay later?
Can I use my credit or visa card directly to pay?
Do I have to provide you with my credit card number?
How do I obtain a discount code?
I have a discount code but it does not seem to work?
Do you sell any gift cards or vouchers that can be used in your store?
I have a gift card or discount code, where can I fill it in?

About Shipping
Do you ship worldwide?
Do you ship to a PO box address?
Do you ship to a pick-up location?
How can I save on shipping costs?
How will I know when my item was shipped?
Where is my tracking number?
How long does it take for a package to reach me?
I'm afraid my parcel is missing, what can I do?
Can I pick-up my order in person at your warehouse?

After Receiving an Order
Can I exchange an item?
How do I return an item?
Do I have to include my free gift when I return something?
I'm so happy with my purchase, where can I leave a review?
I'm not fully satisfied with my purchase, what can I do?

About the Shop
Can I see the dolls in person before ordering?
Can I visit your shop?
I see so many lovely dolls, I can't decide, please help?
I'm looking for a particular doll but I can't find it in your store?
I see an item that has the status 'Reserved', what does that mean?
I'd like to see some past sales just for fun?
I get an error message visiting your store, what can I do?

About Dolls
What are national costume dolls exactly?
What makes national costume dolls so special?
How do I start a collection?
I have a doll but I don't know where it comes from, can you help?
I inherited a doll or doll collection, can you tell me more about it in terms of value?
I'm looking for info and pictures of national costume dolls for a project, can you help?
Do you not only sell dolls but buy them as well?

Answer not Found
I have a question that is not listed here. What should I do?
We are always happy to help. Please contact us by email or contact form. You can also leave a message or chat with us on our FaceBook page.