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General terms and conditions

GTC

Our general terms and conditions are binding with the sending of your order.

Products
All items sold by poppentopper.com are vintage, most of them previously owned. This means some products can have minor defects or flaws. Descriptions are as accurate as possible and tell you the exact condition the item is in. If you still have questions or need extra information feel free to contact poppentopper.com by email. All information on this site is provided to the best of knowledge but no warranty is given as to its accuracy or completeness.
 
Payment
All prices shown are in US Dollars as well as in Euro's.
Poppentopper.com prefers Paypal for all transactions worldwide. Money orders or cheques are not accepted under any circomstances. Customers who are located in The Netherlands and the rest of the European Union also have the option to pay by banktransfer at no extra cost, they must pay with Euro's and will receive an invoice accordingly.
 
Packaging
Poppentopper.com treats your purchase with the greatest care and uses recycled packing materials to spare the environment and save on cost. Allthough she always packs well Poppentopper.com cannot be held responsible for what happens during transport.

Shipping
Poppentopper.com ships worldwide. Orders will be shipped within 3 - 5 working days. You will receive an email that confirms the item has been shipped. If you need to receive an item at short notice for a special occasion or event please inform about options.  
 
Refunds
All sales are final. Returns are accepted if the item was not exactly as described. Please request a refund within 3 days after receipt of the item. It should be mailed back in the same condition as it was in when it left the Poppentopper shop. Note that sending an item back is the responsibility of the purchaser and that postage is fully at his or hers expense.
 
Return instructions:
Repack the merchandise in its original packaging.
Enclose a copy of the original invoice, indicating what item you are returning.
Provide a written explanation of why the merchandise is being returned.
 
Refunds - that means the cost of the goods and the initial cost of shipping the goods to you - will be given in the same method as the original payment was made.
 
Products damaged during shipping or lost in the mail? Concact poppentopper.com immediately and you will be instructed on what to do. A photo of the damaged item may be required. Items sent by Standard Mail Basic that are lost or damaged in the mail will not be refunded.
 
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